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Privacy & Data Protection

Your privacy, handled with care.

This Privacy Policy explains how the wallet collects, uses, protects and handles personal information when users access or use its services.

Last Updated: September 8, 2026
Your information matters

We aim to handle personal information responsibly and transparently. This policy explains what information may be collected, why it may be used, and how users can understand their privacy choices.

01

Information We Collect

The wallet may collect information that users provide when creating an account, using its services or contacting support.

Depending on the services a user chooses to use, this information may include:

  • Name and contact details.
  • Account and login information.
  • Identity verification information.
  • Transaction and wallet related information.
  • Information provided during customer support.
  • Technical information about how the wallet is used.

The type and amount of information collected may depend on the services and features a user chooses to access.

02

How We Use Information

Personal information may be used to operate, maintain and improve the wallet and its services, including to:

  • Create and manage user accounts.
  • Provide wallet services and account features.
  • Process and display transaction information.
  • Support sending, receiving and swapping digital assets.
  • Complete identity verification where required.
  • Maintain account and platform security.
  • Help prevent fraud and unauthorized activity.
  • Respond to customer support requests.
  • Improve the wallet and its services.
  • Meet applicable legal and regulatory requirements.
03

Identity Verification

Certain services may require users to complete KYC or another form of identity verification.

When verification is required, the wallet may collect identification documents and other information necessary to confirm a user's identity.

Verification information may be reviewed by authorized personnel or service providers working on behalf of the wallet where necessary to complete the verification process.

04

Transaction Information

The wallet may collect and display information associated with transactions, including the asset, amount, network, transaction ID and transaction status.

Blockchain transactions may also be recorded on public blockchain networks.

Information recorded on a public blockchain may remain accessible according to the nature and design of that particular network.

05

Wallet Security

The wallet uses reasonable security measures designed to help protect personal information and account access.

Users are responsible for keeping their passwords, authentication codes and recovery information secure.

The wallet's support team will never ask users to share their secret phrase or private keys.

06

Cookies and Technical Information

The wallet may use cookies and similar technologies to maintain user sessions, improve performance and understand how its services are used.

Technical information may include device details, browser information, IP address and general usage information.

07

Sharing Information

Personal information may be shared with authorized service providers when necessary to provide wallet services, complete verification, maintain security or meet applicable legal requirements.

Information may also be disclosed when required by law or when reasonably necessary to protect the wallet, its users or other parties.

The wallet does not sell personal information for advertising purposes.

08

Data Retention

Personal information is retained for as long as reasonably necessary to provide services, maintain account records, resolve disputes and meet applicable legal or regulatory requirements.

The period for which information is retained may depend on the type of information and the purpose for which it was collected.

09

User Rights

Depending on the user's location and applicable law, users may have certain rights regarding their personal information, including the ability to:

  • Request access to their personal information.
  • Ask for inaccurate information to be corrected.
  • Request deletion of information where legally permitted.
  • Ask questions about how their information is used.

Certain information may need to be retained where required by applicable law or legitimate legal obligations.

10

International Data Processing

The wallet may use service providers, infrastructure or systems located in different countries.

Where personal information is transferred internationally, appropriate measures will be taken where required by applicable law.

11

Changes to This Privacy Policy

This Privacy Policy may be updated from time to time to reflect changes to the wallet, its services or applicable requirements.

The latest version will be made available through the wallet.

Users are encouraged to review the policy whenever it is updated so they remain informed about how their information may be handled.

12

Contact and Support

Users can contact the wallet's support team through the official support channels available on the website.

Questions or concerns regarding personal information, account security or privacy may be directed to the support team.

13

Agreement

By using the wallet, users acknowledge that they have read this Privacy Policy and understand how their personal information may be collected, used and handled.

Your privacy matters

We aim to keep our privacy practices clear and understandable so users can make informed decisions about their information while using the wallet.